Online Booking Terms and Conditions

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Overview

Saros provides users with the ability to make reservations online by directly synchronising with the restaurant’s reservation system. Once a booking has been confirmed, Saros will issue you with an e-mail and booking confirmation to confirm the booking.

Arrival identification

You will receive a confirmation e-mail when you book on the Saros website. Please ensure you present this email or advise guests from your party of the booking name.

Changes

To make changes to the date, time or number of diners, please contact Saros directly at least two hours in advance of the scheduled meal period. Changes will be subject to availability.

Cancellations

Saros reserves the right to cancel your booking directly within 24 hours of the booking being made.

No shows

Failure to attend the restaurant at the reserved time without prior notification to the restaurant will result in you being identified as a “no- show.” we may choose to restrict, suspend or terminate your access to Saros services if you are identified as being a “no-show”.

late arrivals

Please arrive at least five minutes in advance of the scheduled reservation time. The restaurant reserves the right to cancel your booking and allocate your table to other guests if you have not arrived within 15 minutes of the scheduled seating time (ie: 15 minutes late.)

Meal durations

The restaurant reserves the right to require you to vacate your table after a fair period of time.

Special offers

Any special offers advertised on this website, at our restaurant, or in marketing is subject to change. Prior to booking for any special offers please contact Saros to determine if the special offer is applicable.

Personal information

To use our reservation system you are required to provide certain information, including your name, telephone number and email address. You must ensure that all the information that you provide to us is true and accurate. Any personal information supplied by you to us will be used by us in accordance with these booking conditions and, where applicable, the terms of our privacy policy.

Service termination

We have the right to terminate, restrict or suspend your access to any or all of the service if we believe that you are misusing the service or if you are in breach of these booking conditions.

Privacy policy

You will receive emails and/or other communications related to the fulfilment of your booking and we may use your personal information for that purpose. In addition, you may receive periodic emails from Saros. If you would rather not receive email communications from Saros, please unsubscribe at the time of communication. The user acknowledges and agrees, however, that you will still receive communications specifically relating to the reservation which you cannot unsubscribe from.

Contact us

These terms and booking conditions govern your use of the service, which is provided to you by Saros. By using this service you are accepting these booking conditions. You may contact us on +61 3 8593 9678 or at Hb4g4@accor.com

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